5 Reasons to use Big V Telecom Franchise Reviews and Complaint to Manage the Franchise Network

The Big V Telecom brings the super-efficient and multi-tasking tool known as Big V Telecom Complaints system. It is a telecom service which takes care of all calls from the customer side.

Complaints of Big V Telecom system serves 24×7. The automated voice records always welcomes the customers, records their messages, and achieves them for the business purpose.

Businesses can program the system of Big V Telecom franchise reviews to make or response the call, send a text message to customers thanking them for their time.

The Big V Telecom product- YOCC- Your Own Calls’ Center is helping businesses across the different industries verticals to set up the call center for the franchise reviews and complaints.

Here are the 5 reasons which helps to manage the franchise network:

Multiple call handling

The franchise network is agitated with issues and when the call goes on queue that adds to their grievance. Big V Telecom Franchise helps business in giving the smooth complaint & review system with the YOCC which adds zero call waiting and can function without any human assistance.

It toggles multiple calls without any Call Waiting and this is most exciting feature of the Big V Telecom Franchise Reviews services.

Voice logs

The crucial aspect of franchise management is quality of service business gives. But, there is certain degree of control measure which traditional system allows the business to utilize.

The YOCC gives the full control to access all voice logs of conversation between the franchise partner and agent so that business can identify the conversation level and can check back on the service quality and response level.

Have Mobility through Mobile App

The YOCC – Your Own Calls’ Center by Big V Telecom which comes with its own mobile app for call monitoring.

This allows business to check the detail calls logs, voice logs and message details from anywhere around the world. The authority can check out the details anytime through the app access and authority can solve the issue from anywhere.

Smart Call transferred

This plays the critical role in the franchise business. As the system allows the smart call transfer feature which directly transfers the call on the representative mobile numbers if they are not available at their desks.

The YOCC system allows the business to fully customize the call routing pattern and business can customize the random pattern too.

Supports multiple language

The system lets the customer speak in any language as it supports multiple language so no linguistic barrier with the Big V Telecom- YOCC system.

The Big V Telecom franchise complaint and reviews system is a great addition to the business infrastructure. It makes the business communication pattern easy and more effective. With the Big V Telecom services you can easily check the details of customer feedbacks and grievances in a proper way.

The Big V Telecom Franchise Reviews helps to bridge the gap between the customer and client. To know more details, visit: www.bigv.in.

Enhance your Customer Experience with Cloud Solution by Big V Telecom

The best way to endure in today’s competitive scenario is to provide the great customer service, as customers are the backbone of the every business. The business has to understand the need of customer and resolves their concerns helps business in making their reputation. At this point, timely interaction with the clients becomes necessary.

But, how the business will confirm that no client or customer gets busy tone and get dissatisfied from the conversation with the agent? The best answer for resolving this issue is Big V Telecom Franchise Reviews– Cloud Telephony.

The reviews of Big V Telecom helps the business to manage effectively and it helps the business to attend the customer according to their convenience and also ensures the maximum customer satisfaction.

The Big V Telecom is one of the leading Cloud Telephony Service providers in India and also provides the access through the mobile apps for its single virtual call center solution called YOCC (Your Own Calls’ Center).

The Virtual Call Center Solution

The virtual center enables you to create the unified and best way of communication on the single virtual number for the offices at the different location around the globe. This helps to streamline the business and also enables you to create the brand identity across all locations. With the cloud network businesses have freedom to choose the features as per the needs and thus, it ensures affordability.

No Geographical Limitation

The virtual network helps the business to connect with is various departments on the single number without any wires. This single virtual number becomes the single point of contact for the numerous location and departments.

Monitors Customer Interaction

Customer is the king, holds the high relevance today and now a days businesses consider the customer service as the prime factor for determining the growth.

With the innovative and affordable cloud telephony solution, the call recording facility is no longer meant for large scale companies. Now, it can easily accessible by small and mid-scale business also. The virtual center helps to check back the calls and also retrieve and analyze the other calls to make sure business don’t miss out any opportunity.

Business Efficiency at Affordable Cost

The hosted call center provides you with the uninterrupted connectivity, even in the crisis situation like the bad weather conditions or even if the business is relocating. This helps business up & running, so business will never miss out any single opportunity due to lack of connectivity.

This is available at the affordable cost, as there is no requirement of infrastructure set-up or technical knowledge. The Cloud based network not only helps in cutting down the operational expenditure but also initiates a flexible working environment.

24 hours running system

The customers are welcomed round-the clock with the Big V Telecom review system. The upgraded cloud telephony solution confirms that all the calls will be routed to the right agent or gets recorded for the follow-ups.

To know more about cloud telephony, visit: www.bigv.in.

5 Signs You Should Invest in Big V Telecom Reviews

Every business requires the channels to make the possible communication with the consumers. Website and phonic system is effective method for exchanging the ideas and suggestions. The Big V Telecom Reviews, YOCC is a unified system which takes care of all the basic requirements of communication through the virtual number.

The Big V Telecom Franchise Reviews system is the multi-purpose solution that serves most of the manual functions. The Big V Telecom reviews system takes the calls, receives messages and alternative makes the voice calls as required.

Take a look at the advantages of using Reviews of Big V Telecom System:

  • Too many numbers for Customers – With the Big V Telecom Reviews system, gone are those when you have to use too many numbers for handling the customer feedback or complaints. This system supports the single virtual number for handling all the reviews and complaints. So, no stress now for handling multiple phones. It excels in unifying various locations, departments with one virtual number. Customers also get relived as they don’t have to juggle up between the departments with the different numbers until they reach the right one.
  • Customers Calls’ loads – You receive many calls from your customers but not able to manage them properly. Big V Telecom Franchise Reviews system fulfill this need also. This system is capable toggling the calls simultaneously. It can receives the multiple calls at a time without keeping the other caller on hold. Since this system can auto answer the calls too so no calls remain unanswered.
  • No Agent to Attend after Working Hours – The Reviews of Big V Telecom system is designed on a 24x7x365 basis. As it helps you to customize the call routing so that customer’s reviews can handled seamlessly. Be it morning, noon or night, you will not miss out any call from the customer call again. With this system, your customer can reach out to you at any time, even if their calls get clash with the other. The system also stores the data and if any calls get missed comes the system automatically send the notification to the authority.
  • Customer Face Issue in Explaining their Problem To new Agent Every time – Customer get annoyed and frustrate, to explain their issues over & Over again to the new agent again & again every time. This can be also easily taken care of with the Reviews of Big V Telecom system as it supports the sticky agent feature. This feature ensures that every time the customer calls on the hosted number, the call gets transferred to the same agent with whom the customer spoke last. This gives the opportunity to the agent to get familiarize with the customer and also builds the understanding. If by any chance the same representative is not available, the new representative will have the complete call logs and all the information on the records.
  • Not Able to Check the Data and Call Quality – The best advantage of Big V Telecom Review System is that it gathers all the data which can be latter be referred for the quality analysis. The voice calls and messages recorded by the system can be referred later to know the frequency at which the clients contacts, how effectively the client is addressed or how satisfied the client is. The data is invaluable for understanding the nature of the issue which customer have with the service or product.

Big V Telecom, is one of the best companies in India offering cloud telephony solutions, exclusive reviews and complaints system and helps every industry whether small or large. To know more about the Big V Telecom Franchise Reviews, visit: www.bigv.in.