Every business requires the channels to make the possible communication with the consumers. Website and phonic system is effective method for exchanging the ideas and suggestions. The Big V Telecom Reviews, YOCC is a unified system which takes care of all the basic requirements of communication through the virtual number.
The Big V Telecom Franchise Reviews system is the multi-purpose solution that serves most of the manual functions. The Big V Telecom reviews system takes the calls, receives messages and alternative makes the voice calls as required.
Take a look at the advantages of using Reviews of Big V Telecom System:
- Too many numbers for Customers – With the Big V Telecom Reviews system, gone are those when you have to use too many numbers for handling the customer feedback or complaints. This system supports the single virtual number for handling all the reviews and complaints. So, no stress now for handling multiple phones. It excels in unifying various locations, departments with one virtual number. Customers also get relived as they don’t have to juggle up between the departments with the different numbers until they reach the right one.
- Customers Calls’ loads – You receive many calls from your customers but not able to manage them properly. Big V Telecom Franchise Reviews system fulfill this need also. This system is capable toggling the calls simultaneously. It can receives the multiple calls at a time without keeping the other caller on hold. Since this system can auto answer the calls too so no calls remain unanswered.
- No Agent to Attend after Working Hours – The Reviews of Big V Telecom system is designed on a 24x7x365 basis. As it helps you to customize the call routing so that customer’s reviews can handled seamlessly. Be it morning, noon or night, you will not miss out any call from the customer call again. With this system, your customer can reach out to you at any time, even if their calls get clash with the other. The system also stores the data and if any calls get missed comes the system automatically send the notification to the authority.
- Customer Face Issue in Explaining their Problem To new Agent Every time – Customer get annoyed and frustrate, to explain their issues over & Over again to the new agent again & again every time. This can be also easily taken care of with the Reviews of Big V Telecom system as it supports the sticky agent feature. This feature ensures that every time the customer calls on the hosted number, the call gets transferred to the same agent with whom the customer spoke last. This gives the opportunity to the agent to get familiarize with the customer and also builds the understanding. If by any chance the same representative is not available, the new representative will have the complete call logs and all the information on the records.
- Not Able to Check the Data and Call Quality – The best advantage of Big V Telecom Review System is that it gathers all the data which can be latter be referred for the quality analysis. The voice calls and messages recorded by the system can be referred later to know the frequency at which the clients contacts, how effectively the client is addressed or how satisfied the client is. The data is invaluable for understanding the nature of the issue which customer have with the service or product.
Big V Telecom, is one of the best companies in India offering cloud telephony solutions, exclusive reviews and complaints system and helps every industry whether small or large. To know more about the Big V Telecom Franchise Reviews, visit: www.bigv.in.