Brief Overview Of Big V Telecom Complaints Platform

Do you have a flair for business? Do you love keeping your customers happy? Do you believe that solving problems lies at the heart of making a venture grow?

If the answers are positive, then Complaints Handling System of Big V Telecom, powered by YOCC, flagship product of Big V Telecom, incubated by Tata Elxsi, might just be thing you’re looking for.

The offering, by Big V Telecom, can certainly be considered one of a kind. It focuses on cloud based telephony services, which help a business in streamlining its communication processes.

A few salient features that makes Big V Telecom’s YOCC a powerful complaint resolver:

  1. Just one number for all your customers: Gone are the days of keeping multiple numbers. With YOCC only one number will serve all your purposes, even complaints and reviews.
  2. Block unwanted callers: If you’re being bugged by unwanted calls, you can use the blacklist option.
  3. Enriched IVR option: Customers’ do not like waiting for agents to attend them. The IVR menu has some really unique and smart features which will not make calling the customer help desk a tedious job.
  4. One agent per issue: Customer always feels more at home if their issue is being attended by the same person. He should not undergo the hassle of explaining the same details over and over again. With Complaints system, it is now possible to ensure that customer issues are handled by the same agent till they are resolved.
  5. Better mobility to helpdesk agents/staff: Your employees need their peace of mind. They have their own personal lives to take care of. With the smart Call Routing Configuration, it is now possible for agents to be connected to the system while they’re on the move. A dual purpose is served.
  6. Data analytics: The last two decades where driven by the belief ‘Customer is God’. Today data has gained even more prominence. The system has a dashboard which will help you generate all sorts of analytics data. It can be used to draw conclusions and finding patterns of customer behaviour. These keen insights help in customer retention.
  7. Voice call monitoring: Being customer centric is at the heart of this product. It ensures no customer calls are missed. The calls are directly transferred to agents.

Big V Telecom Franchise Review – A business opportunity worth investment:

Offering a basket of innovative solutions, Big V Telecom promises a fulfilling business venture. Let’s have a look at the prominent features of obtaining a franchisee with Big V:

  1. Basket of fine products: Multiple products are in the offering within the cloud telephony field. You can choose as per your business needs.
  2. Innovation centric: All the products and services are built with innovation as Centre point. This leads to many new features being rolled out.
  3. Brand value: Big V Telecom is an established name in the telecom domain. We are proudly incubated by Tata Elxsi. We are a CRISIL rated company. We are also ISO certified. We have a healthy client list which is growing as the need for better servicing one’s customers keeps on growing.
  4. Hassle free franchise: No infrastructure is required. Our products do not require any in depth technical knowledge. The only thing that is a must is a drive and passion to excel in your business.
  5. Technical Training & Support: We offer hand held training and support for all of our products and services.
  6. Fast ROI: We speak by experience, the business model we offer, break-even point of investment can be reached very soon if aggressive marketing is done in the right way.

Most Shocking Revelation About Big V Telecom Complaint and Reviews

There are many reviews and talks going around about Big V telecom. When you are one of the pioneers, having myths and misconceptions about you is common. But have all the true facts been revealed about the pioneer in the telecom industry, Big V telecom? Here are some of the shocking revelations about Big V telecom ever made:

Pioneer of Innovative Technology

The first company to be incubated by TATA ELXSI, Big V telecom has a futuristic vision that is new in the telecom industry in India. With a vision of providing affordable customer care support system and call centres to SMEs, government bodies, NGOs, and corporates, Big V telecom review system uses latest technology to improve efficiency. With the diligent use of technology, Big V Telecom reviews and complaint system provides a more result oriented, customer focused, technology-based and affordable voice-based solutions. This initiative was appreciated and supported by none other than TATA ELXSI.

A Perfect Combination of Technology with Human Intelligence

When the world is moving towards a technologically advanced future, limit the voice-based solutions and customer care will be damaging for business both for the quality of service and cost. With technology factor on the play, the need to hire staffing for different shits is reduced. This helps businesses to bring down the cost. Automation of the customer care process, use of technology and removal of middle link proves to be beneficial for the small and medium enterprises. Adding technology makes the Big V Telecom franchisee review system and customer complaint solutions simple, dependable and efficient. It also allows customization of services. As the customers can register their complaints and reviews on the virtual system and company reaches them with the solutions. The process is not only faster but it also helps in bridging the gap between the customer and company. A healthy connection between a company and its customers helps in strengthening the foundations of the company. It builds the brand.

Easy and Adaptable Solutions

Many companies, especially the SMEs, have a concern that if they use new technology and do not go for traditional methods, they will face hindrance in adapting to the change. There are Big V Telecom reviews of franchisee award mention this concern. It can seem quite obvious to choose the methods that have been used for years by everyone. But the change is necessary to get better and achieve growth. Big V telecom has designed the solutions to be meet the needs to businesses yet simple at the same time. The whole infrastructure is strategically planned and customised to facilitate easy implementation and adaptability.

Shhhh! Costs are a Secret

Do you know that you can cut down your costs with Big V telecom? The customer care solutions by Big V telecom will take care of all the complaint and reviews by attending and recording them and then send the problems to the right executive of the company for a solution. Not only the solution is provided faster and the customer gets satisfied but the cost is reduced. With no requirement of staff and Big V telecom rates, savings possible.

Bizarre Truth About Complaints Of Big V Telecom That Sounds Too Good To Believe

If you have searched about Big V telecom, you might have come across reviews. As it is with reviews, some are good reviews, some are suggestions and some are Big V complaints. Big V welcomes all because they know that there might some misconception that can be washed off with the truth. Talking about truth, it brings the whole article to its core – truth behind Big V telecom complaints. While there are some genuine suggestions that are constructive and help in betterment others seem to be misconceptions. The misconception about new ideas is not new. Thus, given below are some true facts about Big V telecom that might sound too good to be real but they are. Let’s go directly into the truths without much discussion and clear out some wide-spread baseless misconceptions.

Truth #1: Efficient Than Tele-Calling and Online Desk Solutions

Now, this statement in itself sounds bizarre to many. It is quite natural. Traditional tele- calling and online desk solutions are being used from a long time and businesses using it have got used to it.  Thinking of a better solution might seem bizarre to these businesses. But then all new ideas do face some resistance. Big V telecom has introduced an innovative technique by incorporating technology to automate the voice- based solution to build a strong customer care system through virtual infrastructure. There are no staffs involved. Thus, customers do not have to call and explain their issues over and over again. They get 24/7 service without any harassment. Customer registers their complaints on the virtual system and the company representative reaches them.

Truth #2: Faster Problem-Solving and Greater Customer Satisfaction

Businesses do not have to use their resources on hiring and maintaining staff to take calls from customers. Sometimes the businesses have to hire for different shifts. But this does not help in faster problem-solving. Instead, too many people cause delay and the patience of customer is tested. It is a harassing experience for customers trying to reach out to the company. What truth complaints of Big V Telecom will not tell you is that they reduce the time of response by taking the complaints directly to the company and the company reaching out the customers rather than customer struggling to get solutions. This results in better problem-solving at a faster pace. Thus, building the trust of customers and enhancing their experience.

Truth #3: Strong Customer Care that is Easy to Maintain and Cost Effective

Yes, this is true. Effective solutions offered by Big V Telecom offer flexible experience, upgrade mobility and give the customer a 24/7 access. But businesses do not have to spend a fortune of this system. The virtual system reduces the need for staffing, technology improves services and the brand value of the business also enhances. The services are also customisable to fit the unique needs of the business. Thus, the reasonable rate fetch value for every penny invested.

Big V Telecom keeps in contact with their client helping them to make the best use of their solutions and advising all along the process. They work as partners in growth.